Work At Home

Delivering CX with flexibility and scalability

The right number of high quality remote employees, right when you need them !!

  • With Grazing Minds Work @ Home, you can quickly react to unplanned events, meet seasonal demands, and support volume surges, with an expanded, experienced hiring pool aligned to your brand.
  • Adding skilled remote agents to your process is seamless, and with Grazing Minds’s skilled workforce management team, we can provide over 93.5% schedule optimization and 15-18% lower TCO.
  • Work At Home is a key strategy for business continuity planning, removing the single point of failure that a centralized service location can represent.
 

Virtual Operating Model

Work At Home teams are uniquely empowered to deliver exceptional delivery experiences and business results through:

  • Collaboration tools designed to engage and connect teams
  • Virtual management tools for coaching, developing, and motivating
  • Modern, adaptive, blended virtual training approach
  • Certified virtual training experts

Global Experience

Our Work At Home program has been fine-tuned by continuous feedback received from global clients and is staffed by dedicated resources who fully understand the challenges and opportunities afforded by remote working. Grazing Minds Work At Home agents provide key support—including customer care, technical support, revenue growth, and back office—for clients across multiple industries.

Data Security

Our multichannel, multidimensional approach ensures data security through:

  • Facial and voice recognition
  • Secure Data Intake (SDI) to mask secure data fields
  • Data encryption throughout the entire communication process
  • PCI-DSS certified and HIPAA compliant platform

Workstation & Network Security

Our controlled, secure, privacy-focused environment includes:

  • 100% encryption to ensure data security & privacy.
  • Virtual desktop security prevents saving, copying, transferring, or printing of customer data
  • Monitoring recognizes any and every attempt to step outside of approved functions
  • Secured virtual private network (VPN)

So, Scale up your business with Speed, Agility & Cost - Savings !!