HR professionals need to stay on top of fast changing technology to optimize the learning and development experience and outcomes, creating new learning strategies and methodologies that take advantage of these improvements, especially when it comes to AI.
The use of AI is all around us and can bring great benefits to the Human Resource Department alongwith Learning and Development (L&D) sector and ultimately, the workforce also.
For example, a Gartner report predicts that AI bots will be powering 85% of customer service interactions by 2025 and another report states that 20% of business content (including training content) will by this time be written by AI. In addition, the Bank of America predicts that AI will drive between $14-33 trillion annually of economic growth by 2025.
There is a lot of hype surrounding AI in HR and its impact on work, but Artificial Intelligence, automation, augmentation, and the Future of Work are much more than just buzzwords. We need to interpret the real opportunities that new technologies can offer HR in how it can improve its own function and the organisation that it supports.
In this course, you will learn the following:
➡ What is AI and how is it impacting HR?
➡ How is technology affecting our consumer experience and what does that mean for the workforce?
➡ What are the main ways that AI is disrupting HR tech?
➡ How can HR benefit from implementing AI and other new technologies?
➡ What is the Future of Work and how should HR be preparing for a shift in mindset?
➡ What do HR professionals need to do to prepare to implement AI solutions in HR?
The objective of this course is to provide you with a solid foundation of what the rise of new vendors incorporating AI and machine learning means to HR and how to consider building such tools into your digital HR strategy. On completing this e-learning module you will become much more fluent in understanding what the impact of AI is on HR and how the Future of Work is impacting all of our lives.
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